In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun
In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even …
Starting at $35 per month
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What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of…
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Foundation
$35
Cloud
per month
Growth
$80
Cloud
per month
Scale
$90
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.mailgun.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $35 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun Competitors
Sinch Mailgun Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun starts at $35.
Twilio SendGrid, SparkPost, and Amazon Simple Email Service (SES) are common alternatives for Sinch Mailgun.
Reviewers rate Support Rating highest, with a score of 7.4.
The most common users of Sinch Mailgun are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.
Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.
Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.
Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.
Users commonly recommend Mailgun for the following reasons:
- Users suggest Mailgun as a reliable option for anyone needing an SMTP provider with good deliverability and value. They find it particularly useful for transactional email service, especially for growing businesses and Laravel-based applications.
- Reviewers appreciate Mailgun's ease of integration and its great tools for advertising campaigns. They recommend using Mailgun for sending and tracking transactional emails, but also advise having some background knowledge in back-end emailing when using the platform.
- Users highlight the excellent customer service and support provided by Mailgun. They find the documentation helpful and suggest reading it to fully benefit from the product. Additionally, users praise the simplicity, speed, and free tier option offered by Mailgun, making it an attractive choice for many businesses.
Overall, users recommend trying out Mailgun due to its easy setup process, generous features, reliability, good value, expert email delivery, and fully-featured email transactional service. They advise starting with a lower plan and ramping up as needed, while also recommending the use of Mailgun's API for fast and secure implementation. Some reviewers even suggest considering Mailgun for reducing costs by eliminating physical mail servers. However, users caution against choosing Mailgun if you don't want to pay a high monthly fee.
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Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
August 17, 2021
Mailgun delivers on reliability and a good feature set
We use Mailgun for all our outbound emails from our Rails app. This includes transactional emails to our users but also is the backbone behind our reminder system. Our reminder system sends periodic emails on behalf of our users to their customers. We also use their API to track the delivery status of each message and expose that information to our users.
- Their API and webhooks are excellent and reliable
- They have great tools that help us increase our deliverability and reduce the chance of getting marked as spam
- Their suppression lists are easy to manage
- Their management user interface is a bit slow, searches take quite a while which can be frustrating. But we don't use this interface often, we mainly use Mailgun through their API behind the scenes, and it works great.
November 20, 2019
Solid, dependable, but pricey SMTP service
We currently utilize a dedicated IP through MailGun's SMTP service to handle all of our company's direct, transactional emails with candidates and clients. By utilizing a dedicated IP, we're able to protect the integrity of our company's email reputation and ensure that emails are being delivered to the client's inbox rather than going to spam.
- System logs are detailed, easy to navigate, and searchable.
- Set-up and configuration is straightforward.
- Support usually responds to open tickets within 24 hours.
- Price is a bit high vs other services.
- No automatic email reputation monitoring to identify issues.
June 27, 2019
Decent for HIPAA Compliant Users
We use Mailgun to send transactional emails from our Ruby on Rails web application. Marketing uses a separate system (Marketing Cloud) to send their emails.
- Integrate with Ruby on Rails.
- Send emails to Gmail accounts.
- Good dashboard with sending analytics.
- Will sign a BAA.
- Sending emails to Yahoo accounts.
- Sending emails to Outlook accounts.
- Better reputation of shared IPs.
August 14, 2018
A Solid Choice ... Just Waiting for More Features
We used Mailgun in a pair of web applications and also in a database-driven software package. It was the sold provider of sending transactional emails for these three pieces of software for our company. Sign up emails and even bulk sends on behalf of our customers were handled by Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
- Good API that is easy to implement
- Good Documentation of the API and its features
- Fast Development
- Pricing is straightforward and relatively inexpensive
- Dashboard UI is easy to use
- No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this)
- Dashboard UI (although easy to use) is a bit dated in appearance
- Logs are cumbersome compared to Mandrill
- Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying)
- Sometimes can be slow in delivery
- Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee)
July 19, 2018
3+ years review of Mailgun
Mailgun is used in all the websites owned by our organization. Also, we recommend it to our clients and have implemented Mailgun for them too. Mailgun effectively resolved the issues of email delivery. We don't have to rely on [our] hosting server's mail server. Some of our clients had a serious issue of email delivery since they were hosted with popular shared hosting companies like GoDaddy, Bluehost etc. The best thing about Mailgun is that we can track all emails and if they fail to be sent, a detailed reason is displayed in the log.
- Emails are delivered instantly and there is an option to queue thousands of emails. It's a big plus if you want to send bulk mail to a large number of users (e.g newsletter subscribers, marketing email to clients etc.).
- Using its tools like domain verification, there are more chances of successful email delivery and that the email will unlikely go to spam/junk folder.
- The log & reports section of Mailgun is really impressive. It gives details about performance of each email sent and if an email couldn't be delivered successfully, exact reasons are shown. Knowing the reason helps us to resolve the issue sometimes.
- Mailgun's WordPress plugin can be improved. More features should be added to it.
- Although our volume of emails is not high, still we would prefer a dedicated IP address for sending emails. The cost for a dedicated IP is too high and it should be less.
- Email delivery to Hotmail/Outlook.com should be improved. Emails are delivered but mostly they go to junk/spam folder.
MailGun is being used across our entire organization. We made a switch initially from SendGrid and are very happy with it. It solves the business problem of managing IPs for >1M emails a month and sending messages with great speed and deliverability. We have been very happy with this switch and the quality of customer support we get from MailGun.
- Very cost effective
- Great support
- Easy to set up dedicated IPs
- Excellent Logs
- Webhooks for parsing could be better and easier to use
February 27, 2017
Works fine, until it doesn't.
We were sending out transactional emails for our online proofing system which requires back and forth communication between us and the customer. It was being used by our graphic designers to correspond directly to customers during their proofing process prior to printing their artwork.
- Easy Setup
- Works until IP pool gets blacklisted
- Reporting data was detailed
- Customer Service - Customer Support is some of the worst I've ever seen. Over 24 hours to respond to a ticket, no real answers, puts the problem on you, the user.
- IP Pool blacklisting - We were delivering e-mails perfectly fine for 4 or 5 months with bounce rates of about ~2% daily. All of the sudden we were moved to a different IP pool citing our bounce rate was above the 5% threshold. Checking the logs, our bounce rate was fine until we were moved to a different pool, where we were seeing bounce rates of 15%-40% daily.
- Did I mention Customer Service? Asked to be switched to a different IP pool, no response. Asked for a dedicated IP, 36 hours later, a response moving us to a stable IP while we discussed Dedicated IP talks. In the 36 hours it took them to respond I found a different ESP, setup the server, and started sending mail through them.